Mastercard

By using the web-based solution eStatement - credit card info online, you can log in to your Mastercard® account and access to the following:

• Statements - A specification of the items charged to your Mastercard® are available as PDF file for download
• Transactions - All the transactions executed within the last 3 months and specific searches for individual amounts/transactions using the search function are possible to be carried out.
• Card Accounts – You can register additional cards under the card holder’s name. Additionally, it is possible to view your current credit limit and balance.
• Settings – administrate your personal settings and address.

Please register here or login.

The Customer Information System from First Data offer various pre-defined management reports in different file formats, for example transactions by countries, business sectors or employees. 

Please register via the application form to get access. All available reports are free of charge.

In addition to the aforementioned features, Mastercard® offers access to the web-based Smart Data expense management system. Smart Data can deliver the data you need to monitor spending at the cardholder and management levels in real-time by file. You can generate comprehensive and flexible spending reports for all employees and accurately integrate transaction data into your existing accounting systems.

You can request the access by completing this form. Afterwards you can register and login via the Smart Data web-portal. Please use this form, if you need an additional administrator.

To offer you even greater security, our credit card service company First Data, responsible for our Mastercard® credit cards in Germany, uses special fraud recognition and early identification systems to detect and monitor suspected cases of credit card fraud. If an authorization request is deemed suspicious, for example, the country where the card is being used, the currency, the amount etc., a message appears on the POS terminal or the website, stating that the transaction was unsuccessful.

In such cases, an on-the-spot security check has taken place. As the cardholder, if you wish to proceed with this payment, you can quickly release the transaction by calling First Data.

Do you wish to release such transactions or have you lost your credit and want to block it? Please reach out to First Data:

+49 (0)69 7933-2200 - Monday to Friday between 8am and 8pm.

+49 (0)69 7933-1910 - First Data 24-hour hotline outside working hours.

Credit card transactions for online sales are becoming more secure now as Mastercard® Identity Check™ helps verifying that your purchases are truly yours.

For e-Commerce merchants within the EU, this authentication process will be mandatory for online sales paid via credit cards. For you as a card holder it means, that you need to register your card for the Identity Check feature, if you want to use your card online.

During the card payment process at the online shop, you will be asked for a one-time code provided separately via SMS or to approve via a smartphone app. The app allows you to also to use biometrics such as fingerprint or facial recognition available for your smartphone.

Please register here for Mastercard® ID check mobile. You can read more about the Identity Check in the FAQ Mastercard® ID Check and the Terms & conditions Mastercard® ID Check (English/German)