Platform

Formats

Status of accessibility

Website

Website

Partly accessible

District

Web application

Partly accessible

Business Mobile Banking app

Mobile

Partly accessible

Area

Challenge

Content structure and accessibility

Some content, images, instructions and page elements are not structured, labelled or presented in a way that is fully accessible. Information, relationships and reading order may not always be communicated consistently, which can make content harder to understand and navigate when using assistive technologies.

Visual accessibility and readability

Some content does not fully support user adjustments to text spacing, text size or presentation, which may affect readability for some users.

Assistive technology compatibility

Some user interface elements do not correctly communicate information such as their purpose, role or status to assistive technologies. Some technical code issues may also affect accessibility.

Area

Challenge

Content and information structure

Some content, images, form fields, instructions, and page elements are not structured, labelled, or presented in a way that is fully accessible. Information, relationships, reading order, and content cues may not always be communicated consistently, which can make information harder to understand, navigate, or interpret when using assistive technologies.

Visual accessibility and readability

Some text, colours, layout elements, visual components, and interactive elements do not provide sufficient contrast, visual distinction, or flexibility when users adjust text size, spacing, or screen size. Information may in some cases rely on visual presentation alone, making content more difficult to perceive and use for users with visual impairments.

Navigation and orientation

Users may experience difficulties navigating through content, understanding page structure, locating information, identifying their current position, understanding the purpose of links and controls, or following a logical navigation sequence within a page or process. Additional content that appears on hover or focus may not always be presented consistently.

Keyboard and interaction support

Some functionality cannot always be accessed or operated consistently using a keyboard, touch interaction, gestures, or other alternative input methods. Users may encounter difficulties completing interactions, moving through content, or operating certain features without relying on specific input methods. Some moving or interactive content may not always provide sufficient user control.

Forms, input and error handling

Some forms, labels, instructions, validation messages, and error notifications may not be presented clearly or consistently. This can make it more difficult for users to enter information, understand requirements, identify mistakes, or understand how to correct them. In some cases, visible labels and accessible names may not be fully aligned.

Assistive technology compatibility

Some user interface elements do not correctly communicate information such as their purpose, role, value, status, or available functionality to assistive technologies. Status changes and dynamic content updates may not always be communicated consistently, which can affect the experience of users relying on screen readers or other assistive tools.

Area

Challenge

Media and alternative content

Some images and multimedia content do not provide appropriate text alternatives, captions, or audio descriptions. This may make information inaccessible to users who cannot see or hear the content.

Content structure and readability

Some content is not structured or presented in a way that is fully accessible to all users. This may affect how information is understood, adapted, or presented when using assistive technologies, different screen orientations, or adjusted text sizes.

Navigation and interaction

Some features cannot always be navigated or operated consistently using a keyboard or other alternative input methods. Users may also experience difficulties identifying their current position, moving through content, or understanding where links lead.

Visual accessibility

Some text, icons, buttons, and other visual elements do not provide sufficient contrast or visual distinction. This can make content harder to see and use, particularly for users with visual impairments.

Assistive technology compatibility

Some user interface elements do not correctly communicate information such as their purpose, role, or status to assistive technologies. This may affect the experience of users relying on screen readers or other assistive tools.