Complaints procedure
Danske Bank is committed to providing a high standard of customer service. However, if you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner.If you do wish to register your complaint, please provide as much relevant information as possible, including your account details, summary of your complaint and any actions already taken to address the issue.
Please address your complaint to:
Customer Service Standards
Danske Bank
3 Harbourmaster Place
IFSC
Dublin 1
D01 K8F1
Your complaint will be acknowledged in writing within five working days of receipt. We will also advise you who is dealing with your complaint and when we expect to be in a position to resolve the complaint. Some complaints received are quite complex and may take a little time to resolve. You will, however, be kept fully informed throughout the process.
Once your complaint has been fully investigated, a final response letter will be issued. This letter will confirm the outcome of the final investigation.
If you are not satisfied with the outcome of the investigation in our final response letter, you may submit your complaint to the Financial Services and Pension Ombudsman. The Ombudsman is available at:
www.fspo.ie (online complaint form available)
Telephone: 353 1 567 7000
Email: info@fspo.ie
