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Notice to Account holders

Important Notice from 15th October 2021

In July 2021 Danske Bank A/S trading as Danske Bank (“Danske”) entered into an agreement to transfer a portfolio of certain debt exposures, including, but not limited to, certain personal loans, business loans, terminated overdrafts, credit card exposures and Judgments to Pepper Finance Corporation (Ireland) DAC (“Pepper”).

The transfer by Danske to Pepper of ownership of the account(s) included in the debt portfolio sale took place on 15 October 2021 (the “Transfer Date”).

Following the Transfer Date Danske wrote to all impacted customers to confirm the sale had completed. If you are concerned that your account(s) was/were included in the debt portfolio transfer and you have not received a letter, please contact Danske on 01 4842733 (or +353 1 4842733 if outside the Republic of Ireland) Monday to Friday from 9.00am to 5.00pm. Alternatively, customers can write to Danske at Danske Bank, Non –Core Operations, 3rd Floor, 3 Harbourmaster Place, IFSC, Dublin 1.

Customers whose account(s) were included in the debt portfolio transfer should note:

  • The day to day management of your account(s) has transferred to Pepper from the Transfer Date;
  • From  the Transfer Date all obligations you have relating to the account(s) are owing to Pepper and not to Danske;
  • Danske is no longer responsible for the performance or enforcement of the account(s) from the Transfer Date.

If you have a query arising after the Transfer Date (being the 15th October 2021) you should contact Pepper on 0818 818 798 (or +353 1 61 236950 if outside the Republic of Ireland) from Monday to Friday from 9.00am to 5.00pm. Alternatively, customers can write to Pepper at Pepper Asset Servicing, PO Box 692, Shannon, Co. Clare.

Complaints Handling
If you are a customer whose account(s) was/were included in the debt portfolio transfer and you wish to register a complaint which relates to any aspect of customer service by Danske which occurred prior to the Transfer Date (being 15 October 2021) please click on the following link which sets out the Danske complaints procedure and steps to follow.

If you are a customer whose account(s) was/were included in the debt portfolio transfer and you wish to register a complaint which relates to any aspect of customer service by Pepper which occurred after the Transfer Date (being 15 October 2021) you should contact Pepper on 0818 818 798 (or +353 1 61 236950 if outside the Republic of Ireland) Monday to Friday from 9.00am to 5.00pm. Alternatively, customers can write to Pepper at Pepper Asset Servicing, PO Box 692, Shannon, Co. Clare. 

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