Danske Bank to recommence servicing of mortgage accounts
On 16th August 2019 Danske Bank recommenced servicing the small number of remaining mortgage accounts it holds. Customers who hold these accounts were written to with details for the revised arrangement.
These servicing arrangements do not affect the terms and conditions applicable to mortgage accounts, which remain due and owing to Danske Bank.
Customers are not required to take any action in relation to this change other than to note the relevant contact numbers for Danske Bank, which will be operational from 16th August 2019.
Customers should note that the Danske Bank’s policy for customers in financial difficulties is unaffected by this announcement and the Bank will continue to comply with all applicable Central Bank of Ireland codes of conduct, including the Code of Conduct on Mortgage Arrears.
If you have a query about your mortgage account, you can contact Danske Bank on 01 484 2733 where we are available from Monday to Friday 9.00am to 5.00pm. You can also write to:
3 Harbourmaster Place
IFSC, Dublin 1
As part of the ongoing wind down of Personal and Business Banking operations, Danske Bank sold a number of loan portfolios. Customers were advised at the time of each loan sale and provided with contact details of the new owners of the loans. If you have a query in relation to a loan which has been sold, please contact the new owners of the loan. Contact details are available here.
Is my mortgage being sold?
No, this is not a loan sale. The terms and conditions of your mortgage account are unaffected. Danske Bank remain the lender of your mortgage and the outstanding balance on your mortgage remains owing to Danske Bank.
When does this change take effect?
Pepper ceased servicing your mortgage on the 16 August 2019 at which point Danske commenced servicing your mortgage.
Can I still make a withdrawal from my deposit account?
Withdrawals from your mortgage offset account can be made in line with the original terms and conditions of the mortgage offset account by completing the “Offset Mortgage Account Withdrawal Request” and returning it to Danske Bank, 3 Harbourmaster Place, IFSC, Dublin 1, D01 K8F1 after 16 August 2019.
My notification letter did not contain all of my Danske accounts
Not all accounts are affected by this change in servicing. If some of your accounts were not stated on your notification letter these accounts are not impacted by the change in servicer.
Impact on Repayments
Do I need to make any change to my direct debit repayment?
No, you are not required to make any change to your direct debit mandate as your repayments will continue to be made to the Danske bank mortgage account.
Will my interest rate change?
The terms and conditions of your facility letter are unaffected by the change in servicer
Will I be able to make a card payment over the phone to Danske Bank after 16 August 2019?
No, from the 16 August 2019, this service will no longer be available to you. You may continue to make payments on your mortgage account(s) in any of the following ways:
• By direct debit;
• By standing order;
• Electronic funds transfer
• Personal cheque
• Bank giro via An Post
What happens if I fall into arrears?
Danske Bank will work with customers who are in financial difficulty in line with existing policy and our obligations under codes of conduct issued by the Central Bank of Ireland. Danske Bank is fully committed to continuing to support customers experiencing financial hardship.
If I am experiencing financial difficulties who should I contact?
Customers who are experiencing financial difficulties with their mortgage should contact Danske Bank directly. Danske Bank is committed to assisting customers in financial difficulty.
I have a complaint or data subject access request that is ongoing – what will happen to this?
This will be responded to in accordance with the usual timelines.
Notice to Loan Account holders
Important Notice from 23rd August 2019
The transfer in ownership of the loan portfolio becomes effective on the 23rd August 2019.
Danske Bank wrote to all impacted customers during the week commencing 17th June 2019 to advise of the sale.
If you have a query from 23rd August 2019 you should contact Everyday Finance on 091 700010, from Monday to Thursday 9am to 7pm and Fridays from 9am to 5.30pm
Alternatively, customers can write to Everyday Finance at 16 Briarhill Business Park, Ballybrit, Galway.
Why is / are my account(s) being sold when my repayments are up to date?
As per previous communications, Danske is winding down its retail and business banking division in Ireland. This account portfolio sale is part of that ongoing wind-down process.
Was I supposed to receive a letter? I have not received one.
All customers impacted by the sale were written to during the week commencing 17th June 2019 and the letter was sent to the address that we have on file for each customer. If you believe your loan may have been included in the sale and you did not receive a letter, please make contact with Pepper, on the above phone number, as soon as possible to confirm if you are part of the sale. If your loan is included in the sale and you did not receive a notification letter, (for instance because you have a new address) please verify your contact details with Pepper you will be issued with an additional copy of the notification letter.
When does this change take effect?
Your loan will transfer to Everyday Finance on 23rd August 2019. After this date you should contact Everyday Finance with any queries you have regarding your loan.
Not all of my accounts have been listed on my notification letter?
Accounts not listed in the notification letter sent to you remain under Danske ownership.
What happens on the 23rd August 2019?
The legal ownership of the loans will pass from Danske to Everyday Finance. Danske and Everyday Finance will contact you on or about the transfer date to share further details in relation to the administration of your account(s) after the transfer date. You should continue to make payments in accordance with the terms of your current payment arrangement(s) until further notice.
Impact on Repayments
You will be contacted by Everyday Finance around the 23rd August 2019 and in advance of any changes required to the arrangements for your account repayments.
Will my interest rate change in the future when the new Purchaser takes over my account(s)?
The terms and conditions of your facility letter are unaffected by this portfolio sale.
What will happen with my personal data?
As part of the account portfolio sale, relevant details relating to your account(s) held by Danske and/or Pepper which are necessary to manage your account(s) will be transferred to Everyday Finance. Your data will continue to be processed in accordance with applicable Data Protection legislation. Your personal rights will not be affected. Danske will continue to maintain relevant records about your account(s) in accordance with its legal and regulatory obligations
Who has purchased my account(s)? / Who is the legal owner of my account(s)?
Danske has entered into an agreement to sell an account portfolio to Everyday Finance Designated Activity Company.
Everyday Finance will be the legal owner of your account(s) and LC Asset 1 S.à.r.l. will be the beneficial owner of your account(s).
Who are Everyday Finance DAC?
Everyday Finance is a credit service provider regulated by the Central Bank of Ireland. It is a company incorporated in Ireland having its registered office at 16 Briarhill Business Park, Ballybrit, Galway. Everyday Finance will provide customer and administration services for and on behalf of the LC Asset 1 Sa.r.l who are the beneficial owner. They shall hold the beneficial interest in your account(s) and Everyday Finance will be the regulated entity that will own and service your account(s). Everyday Finance will be sending you a letter around the 23rd of August.