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Please update your personal information

We need additional information from you, as we are required by law to know more about District users with access to Polish or German accounts. You can fill in the form and securely upload the required documentation below. View this form in Polish

If you require assistance or have any other related questions, please contact us here (+48) 22 33 77 191 (English speaking support). Support opening hours Monday-Thursday from 9am to 4pm (CET) and Friday from 9am – 3pm (CET).

 Enter valid District user ID

Please attach the following documentation:

Your passport together with proof of residential address are acceptable forms of ID.

Government-issued official identification document

If you are resident in Poland or Polish Citizens residing outside of Poland, please attach:

  • a certified copy of government-issued official identification document (e.g. national ID card/passport) OR
  • two uncertified copies of government-issued official identification document (e.g. national ID card/passport, national ID card /driver license, passport/driver license).

If you are residing in other countries (non Polish citizen) or foreigners residing in Poland without identification document issued by the Polish government, please attach:

  • a certified copy of government-issued official identification document in your country (e.g. national ID card/passport).
Please make sure that the combination of documentation have a picture of you, full legal name, date of birth, ID number, issuing authority and an expiration date.
If you are a Norwegian citizen, proof of your citizenship is required.
Accepted file formats are PDF, JPEG/JPG, PNG or GIF. Please note that the maximum file size is 4 MB.
File Size Exceeds the Limit
Delete File Size Exceeds the Limit

By submitting, I am informed that Danske Bank processes necessary information in order to comply with applicable AML regulations.

We will only share this information with third parties with your consent or if explicitly permitted by law. You may read more about how Danske Bank processes your data here.

Privacy statement and cookies

Examples of proof of identity pictures

Q&A regarding the uploading of documentation

  • This is a requirement by the German and Polish authorities to make any user with a mandate to a German or Polish bank account is properly personally identifiable.
  • All banks must assess what documentation they deem sufficient to enable them to comply with the Anti-Money Laundering regulation. This includes being able to provide documentation to the authorities showing that we know the identities of any District user.

  • The following instructions apply to you if you are aged 18 or older.

    Please note that:

    • Your proof of identity must be valid (i.e. not expired)
    • A selfie, portrait photo or similar is not a valid form of photo ID

    Which proof of identity do you need to upload copies of?

    • Your passport or
    • Driver’s license and your health insurance card

    If you do not have a valid passport or other type of photo ID
    If you do not have a passport, driver’s license or other valid photo ID, please contact Customer Service at (+48) 22 33 77 191(English speaking support).

    Please see below for a list of types of valid proof of identity.

    Valid photo ID

    • Passport
    • Driver’s license issued by an EU, EEA or EFTA (Iceland, Liechtenstein, and Switzerland) country or the Faroe Islands and Greenland

    Valid proof of identity without a photo

    • Health insurance card

  • Yes. You can securely upload your files via this website.

    We will only share this information with third parties with your specific consent or if explicitly stated in the law. Our websites provide secure connections that encrypt files and save them on Danske Bank’s secure systems in the same way as with all other confidential information. 

    You can read more on how we process personal data in Danske Bank A/S Privacy Notice.
  • The requested information is a prerequisite to gain or retain access to District. If the information is not provided, kindly be informed that we are obliged to deny your access to District.
  • We would like to emphasise that we only ask for the information that we believe is necessary for us to comply with our legal and contractual obligations. Overall, we have assessed that the requested personal data will help to reduce the risks mentioned earlier, including ensure that we comply with our legal obligations.
    • Take a photo of your proof of identity for example using your mobile phone camera or a scanner. Selfies cannot be used as photo ID.
    • Check that all information is included in the photo and is clearly legible
    • Save the file on a device (a computer or tablet for example), from which you can open this webpage
    • Fill in the personal data fields
    • Click/tap Upload and follow the instructions
    • You can upload up to 10 files at a time
    • Click/tap Send when you have uploaded all your files

    Choose between the following file formats: PDF; jpeg/.jpg/.png or gif.
    The maximum size for each file is 4 MB.
  • How to take a picture of your passport
    • Place your passport  on a table or other flat surface.
    • For the passport picture, you only need to take a picture of the page that contains your photograph, name, etc.
    • Make sure there is enough light – but avoid any reflection.
    • Make sure that your picture includes all the information on the passport page.
  • The requirements across countries are not exactly the same. Therefore, you can experience that we request additional information - this applies if you for example are an account mandate holder of Norwegian, German or Polish accounts.
  • It has come to our knowledge that some of our customers forget to delete inactive mandates or that they assign users’ personal log-in credentials to new employees rather than creating new users. 

    Therefore, our communication about District users and mandate holders is not just about Anti-Money Laundering Act, but also about the fact that it is to our customers benefit as well as ours that the number of mandates is updated regularly to reflect our customers actual needs.
     
  • We ask because persons who either are or are associated with politically exposed persons are generally more exposed to political pressure and corruption from persons seeking to influence certain decision-making. To prevent money from corruption from entering the financial system, we have to take extra precautionary measures in relation to customers who are politically exposed persons.

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