How can I update the Plugin if I work on a Citrix or Terminal solution?

Contact your server Administrator. Your server Administrator has to install the Plugin for all users on the server.
The Plugin is at www.danskebank.com/plugin

• Close your browser down completely, and restart it. 
  
• Do you have the access rights required to install the Plugin? Please check with your IT administrator.
  
• Double check that our domain is added to Trusted Site in Internet Explorer with no prefix. See guide on how to do this. If this option is blocked, you need to contact your IT administrator.
  
• Check that the Plugin appears under 'Apps and Features', and that there are no older versions present. If there are more than one version of Danske Bank File Plugin, please remove all versions and reinstall the latest Plugin.
  
• Try to temporary set IE as your standard browser, log on "as administrator" and try again.
  • Search for 'Default App Settings' via the magnifying glass icon, bottom left, in your taskbar.
  • Click on the current default browser, and select Internet Explorer.
  • Find you Internet Explorer 11 icon, right click it, and select 'Run as administrator'.
• Try to download the Citrix/Windows Terminal version: 
  • Click this link and choose "Save as" on the download prompt at the bottom of your page and save the download to your desktop. 
  • Open the .zip-file, drag the folder within on to your desktop, open it and run the DanskeBankFilePlugin.
  • After the completed installation, right click on the file 'Test-Plugin' choose 'open with' and select 'Internet Explorer'. If you get a message that says: ”Internet Explorer restricted this webpage from running scripts or Active X controls”, you must allow blocked content.