For the sixth time in a row, Danske Bank ranks as number one in customer satisfaction among Nordic corporate and institutional customers. This according to independent customer insights provider Prospera, which has released its aggregated result for 2021.
Berit Behring, Head of Large Corporates and Institutions, comments:
“We are very honoured to receive this recognition from our customers. Customer satisfaction is a top priority for us and I am proud to be part of an organisation where everyone is doing their best to serve our customers’ needs. In 2022, we will ensure we keep the momentum and continue to serve our customers in the best possible way,”
“Customer satisfaction is a top priority for us and I am proud to be part of an organisation where everyone is doing their best to serve our customers’ needs".
Berit Behring, Head of Large Corporates ＆ Institutions, Danske Bank
The Nordic award comes with a total of 2794 points, which is based on the rankings across 79 surveys, where Danske Bank has received a top position in 28 reports, confirming a high appreciation towards the bank's holistic coverage model and product competencies.
The underlying country awards also show high satisfaction and that the bank has maintained first positions in Denmark (924 points) and Finland (693 points), as well as maintained a second place in Sweden (704), while dropping to a third place in Norway (429).
Read more about the Prospera results and rankings
Prospera is an independent customer satisfaction survey provider in the Nordics. The annual Nordic customer satisfaction survey is based on data from the four Nordic countries, building upon qualitative interviews with customers from a number of different reports.
Every year, the various reports acquired during the year are aggregated to give an annual total score for each of our four home markets, and the annual Nordic report is calculated. In 2021, 4,846 customers were interviewed.